REFUNDS, RETURNS & EXCHANGE
All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. However, if your order hasn’t been processed/shipped out yet, you may contact us to request a cancellation. Exchanges are not accepted for sanitary purposes.

Please note that all cancellation will be refunded in store credit only.

DEFECTIVE / INCORRECT ITEMS
If you have received a defect / incorrect item from us, please email us at joanne@sozoco.co with the following information:
- Order number
- Photo of incorrect/defective item

We will contact you as soon as possible to follow up.